Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it. This guide covers every step you need to secure your first withdrawal without delays.
Getting Ready
- Verify your identity documents (passport, ID card, or driving license) – required before any withdrawal.
- Ensure your email and phone number are confirmed in your account settings.
- Check the payment methods available – bank transfer, e-wallets, and cards.
- Read the bonus terms – wagering requirements apply to any bonus funds.
- Set a withdrawal limit if you prefer controlled payouts.
Creating Your Account
- Visit Chasebet and click the “Sign Up” button.
- Fill in your personal details – name, date of birth, address exactly as on your ID.
- Choose a strong password and set security questions.
- Confirm your email via the link sent to your inbox.
- Complete the phone verification with the code sent via SMS.
- Make your first deposit to activate your account (minimum deposit may apply).
Wagering Calculation
Important: Wagering requirements determine how many times you must bet bonus money before withdrawing winnings. For example, a 100% match bonus up to €200 with a 35x wagering requirement means you must wager 35 times the bonus amount. If you deposit €50 and get €50 bonus, the total playthrough is €50 × 35 = €1,750. Your real money bets count 100%, but bonus bets may count less. Let’s calculate: you need to place bets totaling €1,750 before any withdrawal. With an average house edge of 3%, your expected loss from wagering is €1,750 × 0.03 = €52.50. Therefore, your net expected value after the bonus is deposit (€50) + bonus (€50) – expected loss (€52.50) = €47.50. Adjust the numbers for your actual bonus and RTP.
Banking & Payments
Choose a withdrawal method that matches your deposit method to avoid extra verification. Common options include Visa, Mastercard, Skrill, Neteller, and bank transfer. Withdrawal times vary: e-wallets often process in 24-48 hours, cards in 3-5 business days, and bank transfers up to 7 days. Always check if the casino charges a withdrawal fee.
Security
The casino uses SSL encryption to protect your data. Two-factor authentication (2FA) adds an extra layer – enable it in account settings. Never share your login credentials. The platform holds a Curacao license; remember that winnings from such casinos may be subject to local tax depending on your residence. Keep a record of all transactions for your own safety.
When Things Go Wrong
- Withdrawal rejected due to pending bonus – complete the wagering requirements first or forfeit the bonus.
- Identity verification delayed – resubmit clear photos of your documents; ensure they match your registration details.
- Payment method not available – choose an alternative from the cashier, often e-wallets are faster.
- Maximum withdrawal limit exceeded – request the maximum per transaction and repeat if needed.
- Account temporarily locked – contact customer support via live chat or email and provide your account ID.
Need to Know
How do I complete the login?
Enter your registered email and password on the homepage. If you forget your password, use the “Forgot Password” link to reset it.
Is there a mobile app available?
The platform offers a mobile-optimized website and a progressive web app (PWA) that you can launch from your browser – no need to download from an app store.
What documents are needed for verification?
Typically a government-issued ID, a recent utility bill for address proof, and a screenshot of your payment method if applicable.
How long do withdrawals take?
E-wallets: 24-48 hours, credit/debit cards: 3-5 business days, bank transfers: up to 7 business days after approval.
Are there any withdrawal fees?
The casino does not charge fees, but your payment provider may apply a small transaction fee.
Can I cancel a withdrawal?
Yes, if the withdrawal is still pending in the cashier section, you can cancel it before processing.
What is the minimum withdrawal amount?
Typically €10 or equivalent, but check the cashier for your selected method.
Worth Knowing
Deposit and withdrawal speeds differ by method. This table shows typical processing times.
| Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| Visa/Mastercard | Instant | 3-5 business days |
| Skrill/Neteller | Instant | 24-48 hours |
| Bank Transfer | 1-3 business days | 5-7 business days |
| Cryptocurrency | Instant (after confirmations) | Up to 24 hours |
This guide helps you navigate the withdrawal process smoothly. Always read the terms and keep your documents ready.